Support Services
Creating a website is only the first step in creating a presence on the web for your business. Every website needs maintenance and support over time. Our Boston web design firm provides affordable, flexible support contracts that allow you to focus on what you do best while we maintain, monitor, update and support your website.
Key Benefits
Our support contracts are affordable and flexible.
Once your website is “live”, we will provide 30 days of free support and maintenance to help ensure the client is comfortable using and managing the new website. After the 30-day support period, your business can purchases 10 hour blocks of time that can be used to maintain your website. These hours are added to your pool of available support time. The time never expires, so you don’t have to worry about purchasing a contract for more or fewer hours then you need. When your pool of available hours gets close to running out, we will let you know so you can purchase more time.
Remember, every website we build includes a robust content management system that allows you to make changes to your website yourself. Support contracts are completely optional. However, we realize your job is to run your business and it might not make sense for you to fiddle with your website when we could be taking care of everything for you.
Making support requests is easy.
At the beginning of your relationship with us, you are assigned a project manager who will work directly with you from inception to completion of your site. Then the project manager will continue to help your firm from training to ongoing maintenance of your site. As you make support requests, we simply deduct the time it take us to complete a task from your pool of available support time. For example, if the request takes 20 minutes to complete, we will deduct 20 minutes from your 10 hour pool. We will then notify you when your request has been completed. We keep track of the time we spend supporting your site so we can send you a complete breakdown of exactly how we are using the time you purchased.
Your maintenance and support needs are covered.
We have a broad definition of “support and maintenance”. Some of the things that are covered by our definition of “support” include:
- adding a testimonial to your site
- removing, adding or swapping out photos
- adding new pages of content
- correcting a spelling error
- posting new blog entries
- changing navigation boxes
- adding new features and more…
We won’t build you a brand new site under the umbrella of your support contract, but we will maintain the site you have.
Why We Are Different
Our affordable support services are just another way in which our Boston web design firm offers you, our client, the services you need to let you focus on growing your business – and the results you want from your website.
Get Started Today!
Contact us and we’ll get your support contract setup today – our team could be working on your project by the end of the day. Contact us online.
